Shipping Information
Shipping Information
At NOVABLUM, we're delighted to offer FREE shipping on all orders!
Order Processing Times
Please allow 1-3 business days for us to process and dispatch your order after it's placed. An order is considered dispatched when it's handed off to our shipping carrier and is on its way to your chosen address. During peak times and holidays, processing may take up to 7 business days.
Estimated Shipping Times
Estimated delivery time refers to the transit time after your order has been dispatched. This depends on factors like your location.
- 🇺🇸 United States: 5-10 Business Days
- 🇨🇦 Canada: 7-14 Business Days
- 🇬🇧 United Kingdom: 7-14 Business Days
- 🇪🇺 European Union: 7-14 Business Days
- 🇦🇺 Australia: 10-20 Business Days
- 🌐 Rest of World: 15-30 Business Days
Important Notes:
- Peak times and holidays may cause shipping carrier delays outside of our control.
- International orders may experience customs delays, which can extend delivery times.
Order Changes and Accurate Shipping Details
Please double-check your shipping details for accuracy and completeness at checkout. Inaccurate information can lead to processing delays or order cancellation. Our customer support team may email you within 3 business days to verify your address if any issues are detected. If we don't hear back within this timeframe, we may have to cancel your order.
To correct any errors in your shipping details, please email us at novablumsuport@gmail.com within 24 hours of placing your order. We'll do our best to accommodate changes, but can't guarantee this after 24 hours.
Delayed Delivery
We understand timely delivery is important. While we strive for speedy shipping, some situations are outside our control, such as:
- Unexpected courier delays (e.g., weather, disruptions)
- Product availability issues
- Address verification problems
- Payment processing delays
We'll notify you promptly of any issues affecting your order. NOVABLUM isn't liable for delays caused by external factors and can't guarantee an exact delivery date. However, we'll keep you updated on your order status and assist with any issues.
Lost or Stolen Packages
Once a package is with the courier, it's out of our hands. If your package is lost or stolen, please contact us at novablumsuport@gmail.com. We recommend filing a claim directly with the courier, as they often have a process for this. We'll also contact them on your behalf and provide updates.
NOVABLUM is not responsible for lost or stolen packages, and these situations fall outside our refund policy. However, we'll do our best to help resolve the issue, including potential replacements depending on the circumstances.
Shipping Policy Changes
NOVABLUM may modify or update this Shipping Policy anytime without prior notice. Please review the latest version before making a purchase. By purchasing and using NOVABLUM products, you accept this Shipping Policy and any modifications. We encourage you to review this policy periodically. Contact us with any questions or concerns.